November 9th, 2020
Dear Family and Friends,
I hope you and your family are doing well during these uncertain times. I wanted to reassure you that Johnson Orthodontics understands your worries. To date, our office has had 0 COVID cases. Our policies and procedures have worked very well and we are strictly following the Centers for Disease Control and Prevention (CDC), Illinois Department of Public Health (IDPH), American Dental Association (ADA) and American Association of Orthodontists (AAO) guidelines in order to keep our patients and staff safe.
While some of our polices may appear overly cautious, we remain committed to doing our very best to ensure your safety. We appreciate your understanding and cooperation with these procedures. As oral healthcare professionals, we are leaders in infection control and preventing the spread of disease. We have always had the precautions of using masks, goggles, gloves, sterile instruments and devices as well as handwashing, cleaning and disinfecting environmental surfaces.
During this pandemic, we have increased our efforts to keep our office sterile by adding plexiglass barriers and using the proper personal protective equipment (PPE) such as face shields and gowns. We have also purchased a medical grade air purifier. We practice social distancing by seating our patients every other chair in the office since we reopened six months ago and we do not allow more than a few individuals in our reception area to prevent overcrowding. Our office also encourages a “one way in, one way out” policy to reduce the possibility of crowded pathways. Lastly, we have included the option of virtual consultations for new patients, emergencies, and Invisalign patients through our website.
While check-in may involve a few extra steps, it has helped ensure everyone’s safety. We ask screening and triage questions at the door and check temperatures of patients and staff. We understand that when you come to our office on a more regular basis, it can feel unneeded and repetitive to answer the questions and have your temperature checked. However, it appears to have helped us remain a safe and healthy place for our families.
The top priority of the office is our patients’ health. With these procedures in place, we have had minimal disruption in our services and 0 COVID cases in the office. This would not have been possible without the understanding, trust, and cooperation of our wonderful families. So a big heartfelt thank you to all of our patients and families for keeping everyone healthy!
With best wishes for your family’s health and safety,
Dr. Pamela Johnson